I came across a very angry customer last week who was escalated beyond measure. After listening to her plight I said, "I cannot go back in time and fix the inconvenience caused to you. However please allow me to fix things and make it easy for you hereon." It had kind of a magical effect … Continue reading Inconveniences in past →

Sometimes the past can be scary, it may haunt us in our present. Our past can spoil our present experiences which are meant to be good. But we simply don't allow them to be that way due to all the baggage we are carrying from the past. No matter how bad things have been before, … Continue reading About making it work →